Delivery Questions

Typically orders 3 & 7pm on your designated delivery day (however this is dependent on your location and day of the week). Delivery days are based on location, which is assigned upon sign-up. We deliver Tuesday to Friday from 3-6pm around the market (downtown Hamilton) and Saturday Mornings from 9am-1pm on Hamilton Mountain, Ancaster, Dundas, Downtown and East Hamilton.  You don’t have to be home when your groceries arrive, so no worries if you’re not able to receive it.

*Weather or traffic conditions may impact delivery times, but we do everything we can to stay within that time frame.

Downtown (McMaster University to John Street)- Tuesday, Wednesday, Thursday, Friday from 3-7pm.  Saturday Morning 9am-1pm.
Ancaster, Dundas, Hamilton Mountain.- Thursdays from 3-7pm, Saturdays from 9am-1pm.
East Hamilton (John St to Kenilworth)- Wednesdays 3-7pm and Saturdays 9am-1pm.

 

We will put your groceries at your front door unless otherwise stated. So, please let us know of any specific directions in the “Delivery Notes” section on the Sign-Up Page.

***We highly encourage placing a cooler box and ice packs on your front porch for us to place your order in.  We send out a reminder the morning of your delivery:).  If you do not have a cooler, we will leave your order in our re-usable market tote and ice packs in it so your order stays nice and fresh.  Just leave your market tote and ice packs out on your next scheduled delivery for us to collect.***

Your order will come to you via our cargo bike or our 100% electric car in an insulated bag or box. It will be kept cool with ice packs and insulation foil, and will stay fresh until you get home.

We recycle and reuse as much as possible. So, please leave out your bins, foils and ice packs from week to week so we can wash them and get them right back to you full of fresh stuff. Just leave them out where your new delivery will be dropped, and we will swap the old for the new.

***we do track our market totes and require that you leave them out for us to pick up.  We will always try hard and work with you to get our totes/bins back.  However, if a bin or tote is lost, we will charge your account a $7 bin fee.***


Our drivers will do everything they can to get your groceries to you. However, if you do not provide us with the proper address, gate codes, or other necessary delivery information, we will bring your groceries back to our office & charge a $10 redelivery fee. Alternatively, you can swing by the Dundurn Market that same week to pick it up. At the end of the week, we will donate any leftover produce so that nothing goes to waste.

You're welcome to change your preferred delivery location anytime. However, keep in mind, this may alter your delivery day, depending on the location of your new address. If you have any questions or concerns about updating your account information, reach out to our office anytime.

Delivery is free with orders over $29!  For orders under $29, we charge a modest $3.95 delivery fee:)

 

Account Questions

On Friday morning's, we send out an email that marks the beginning of the customization period for the following week. We ask that you finish your customization by Monday's at 11:30PM at the latest.
Once you login to your Bikeables account, click on the "Upcoming Deliveries" tab. On this screen, you can see all current and future orders. Keep in mind, you will only be able to make changes to your upcoming produce Market Box during the customization window each week (time and day  - time an day).

To change your delivery frequency, simply choose your preferred frequency from the dropdown within the "Recurring Items" tab. To be safe, you can always review the "Upcoming Deliveries" tab within your account to review any changes you've made to your orders.

We will run your credit card on file on the morning of your scheduled delivery, and you will receive an emailed receipt. You should also know, we use a third party PCI fully compliant company that tokenizes your sensitive data.  This means we don’t store your info on our site, which makes it as safe as possible.

Yes, you can see them by visiting the "Order History" tab within your personal account.

With Bikeables, there are no strings attached--you can close your account at any time. Just log in, go to the "Account Info" page, and click "Go to Cancellation Form". Once we receive your request, we’ll schedule a driver to pick up any bins, ice packs or foils you may have. 


One note:
 If you cancel after your cut off date & have a delivery scheduled for the following week, you will receive one final Market Box. At this point, our farmers have already received your order & begun harvesting.


Glad you asked!  We are pretty big on keeping unecessary waste out of landfill.  That is why we have a full line of mason jar products including coffee, salads, beans, flours, grains and teas packaged in mason jars!  

We charge the following jar deposits:

Coffee Jars- $1/jar
Salads packaged in mason jars- $1/jar
Grains, teas, flours in mason jars - $1/jar
Glass milk jars- $2/jar.

Simply leave your empty jars on your front porch for our delivery driver/rider on your next scheduled delivery.  The jar amounts will be recorded and you will be credited "$ x" back to your account which you can view by logging into our website.  We do ask that you kindly wash and rinse the jars before returning them.  You are also welcome to return the jars to Dundurn Market- 346 Dundurn St. S.

 

Produce Questions

Click here for detailed, item-specific storage tips and recipes. As with all produce, we recommend a quick wash in cold water right before you prepare it.

Check out our recipes here. We regularly add new recipe ideas to go along with the produce in your Market Box. Suggestions are always welcome!

We are human and we do make mistakes from time to time. If you get an item that’s not to your liking, or if your order is incorrect, email us and we will make it up to you every time, no questions asked!

 

Local Farms

We partner with farmers who grow food and raise animals the right way. That means local, organic produce whenever possible, and meat from animals thoughtfully raised on small farms. We meet with each farmer we work with to discuss their farming practices.  We try to support as many local growers as we can, as well as encourage a healthy regional food system.

When we say it’s local, that means it came from Ontario, and likely from within a 50 km radius of Hamilton. We’re pretty serious about that. When you see items in your Market Box that are not local, we try our next best to ensure they are regional. When you see warm-weather fruit or veg in your Market Box, that’s because we still want to offer as much variety as we can while maintaining our local roots.

 

Skips & Refunds

If you’re headed out of town, simply let us know by using the “Skip Delivery” button on your Upcoming Deliveries page. This feature will only skip that specified week’s delivery, so if you want to opt for an extended hold, we suggest visiting the "Delivery Hold" tab in your account settings.

 

Pricing Questions

The cost of produce factors in everything it takes to get from seed to plate. That means seeds, labor, transport, packaging, and delivery. But rest assured, we don’t take shortcuts. We are competitive with your local grocers, and want to offer food that is not only tasty, but also affordable.

 

Miscellaneous

If you want to share the Market Box as a gift, we suggest using our "Gift Cards" page. If you’d rather opt for a "Gift Market Box", just sign up as a new Dundurn Market customer, use the recipient's name and address on the information page, input your own payment info, and then select the Market Box size on our "Shop" page. Once you've finished, just give us a call (905) 512-2173 and we can notate the order as a one-time delivery.

Many reasons, but here are just a few...

  1. Every single Market Box you purchase supports local farmers and artisans, and helps us pay them what they deserve, allowing them to grow sustainably.

  2. We are committed to a “no-waste” mentality. We purchase and deliver according to exact orders and nothing more, reducing food waste. At the end of each week, our freezers are empty & fresh produce arrives the following week. We also invest heavily into reusable packaging materials.

Dundurn Market is our brick & mortar retail location.  Click here to see the store and all the fresh produce available. Dundurn Market delivers from the market all over the city with a focus on the neighborhoods surrounding the market.

Four hours of operations, location and phone number, please click here.

Send a message to info@bikeables.com and we'll get back to you asap!

 

OUR CUSTOMERS LOVE US!

Follow @dundurnmarket on Instagram

"The Dundurn Market has been such a lovely and necessary addition to the neighborhood. The food is delicious, the coffee is great and the service is excellent. The selection of produce is always just right and beautifully laid out. I can’t say enough good things about this place and recommend it highly. Hope to be able to keep coming here for years in the future!"

- Josh Weiss, Hamilton, On.
Follow @bikeables on Instagram

"Great coffee on my doorstep. They have a coffee variety for every taste. Delivered by bicycle! Zero waste packaging. We love Bikeables. Highly recommend them. Check out Dundurn Market too!"

- Peter Benton, Hamilton, On.

"Great coffee on my doorstep. They have a coffee variety for every taste. Delivered by bicycle! Zero waste packaging. We love Bikeables. Highly recommend them. Check out Dundurn Market too!"

- Peter Benton, Hamilton, On.

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